We want your Millie and Me experience to be as simple as possible, from placing your order to receiving the pieces.

Delivery

We deliver across Ireland and to countries throughout the European Union.

Orders are carefully packed and dispatched as soon as possible. Once your order has been dispatched, you will receive an email with your delivery information.

Orders are typically delivered within 1–3 working days, subject to availability and the delivery option selected at checkout.

Please note that delivery times are estimates and may vary during busy periods, holidays or due to circumstances outside our control.

Returns

We hope you love your millie and me order. However, if something isn’t quite right, you can return your items within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused and unworn

• Be in their original condition

• Have all original tags and packaging attached

• Be returned within 14 days of delivery

We are unable to accept returns that do not meet these conditions.

How to Return an Item

If you would like to return an item, please contact us within 14 days of receiving your order and let us know your order number and which item(s) you wish to return.

We will provide you with the information you need to send your return back to us.

Please note that return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked delivery service when returning your order, as we cannot be responsible for items that are lost or damaged while being returned.

Refunds

Once your return has been received and inspected, we will process your refund.

Refunds will be made to the original payment method used when placing the order. Please allow a few working days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Incorrect Items

If you receive an item that is faulty or you have received the wrong item, please contact us as soon as possible with your order number and details of the issue. We will be happy to help and arrange the appropriate solution.

If possible, please include a photograph of the item when contacting us.

Exchanges

If you would like a different size or item, please return your original order within the 14-day return period and place a new order for the item you would like.

If you have any questions about delivery or returns, please get in touch with us and we’ll be happy to help.

Millie and Me x